If they can’t help, an ‘agent’ (which is what giffgaff calls its customer service operators) should giffgaff refurbished phones step in. Giffgaff’s SIM only deals mean you only pay for your network usage, not the handset, resulting in a low monthly cost. If you don’t want to keep your giffgaff number, you need to request a STAC which you can give to your new network. Your giffgaff number will be recycled and given to a new giffgaff member. Discover which mobile network providers impressed their customers most in our latest survey, which reveals the best and worst mobile networks.

The same goes for VOIP apps, which make calls over the internet. But both use data, and they’re not always convenient to use. Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered. You’ll need either a credit/debit card or your Paypal account saved under My payments so you can be charged when each new plan starts. When you join giffgaff, your plan (formerly known as a goodybag) is automatically set to auto renew/recur.

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They will cancel your giffgaff account for you and bring your giffgaff mobile number. It may be longer than three months since you bought a plan or some credit. Check on your dashboard under, “recent usage” to see when your free giffgaff-to-giffgaff calls and texts expire. When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data.

Connect panel and members of the public, conducted in January 2025. When you’re roaming around the EU/EEA, you get 5GB of data included from your plan – that’s 5GB per plan, not per month or per visit. So, whether you pop over for a quick trip or a longer stay, that 5GB is yours to use however you like while you’re there. Calls to check your voicemail are included in your plan, or are 8p per call if you’re using credit.

What Giffgaff’s Customers Told Us

Keep in mind that calls from abroad may incur roaming charges. To save on unnecessary packaging, refurbished phones do not come with any other accessories such as a mains plug, user manual or headphones etc. 60 minutes is the maximum length of a free giffgaff-to-giffgaff call. Any time spent on a call after 60 minutes will be charged from your credit or be free as part of your plan. [newline]To avoid the charges, simply hang up before the 60 minutes are up and redial. If you run out of your EU data and don’t start a new plan, any data usage will then be charged from your credit (if you have credit on your account) at 10p per MB. For information about the fair use limit, read our Roaming in the EU and selected destination terms and conditions.

You can also buy a phone from Giffgaff – but again, this works in a different way from normal. You buy an unlocked, Sim-free handset that you pay for on a monthly basis through a finance deal, and then combine this with a goodybag of your choice. But, as the phone is unlocked, you’re free to switch to a deal from another provider at any time. Giffgaff offers one month rolling or 18 month contracts, all with unlimited calls and texts. View a selection of Giffgaff deals below and click ‘show more’ to browse. If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number.

How to manage shipping and returns with giffgaff, including delivery options, tracking orders, and returning items for a refund or exchange. If you’re having trouble, or need more information you can reach out to one of our helpful agents. This can also be toggled on/off within your account settings while logged in. If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.

It’s set at 50% of the cost of your current or most recent plan, multiplied by the number of months left in your contract plus the month in which you cancel. While giffgaff has this community of members, agents are also on hand to help with questions related to your account. If you stream videos a lot when out and about, you’ll need lots of data. Apps like WhatsApp can save your text message allowance, as they send messages over the internet instead of your cellular connection.

Your Mobile Network

You’ll lose service on your original network on the day the switch takes place. The number you wanted to keep will then be live on the giffgaff network. If you haven’t already, place your giffgaff SIM into your handset, and you’re ready to go. This section contains the last 5 transactions that weren’t included in any active plan you may have had. So it basically shows the last 5 times you used your phone and were charged from your credit balance.

How to activate your giffgaff SIM, including setting up your account, adding credit, choosing a plan, and getting started. [newline]You should receive your PAC or STAC code within 60 seconds, and it will be valid for 30 days. To switch over to giffgaff, you’ll need to be in the UK on the day you’ve requested your transfer to take place. Once you’ve submitted your request to switch your mobile number to giffgaff, we’ll aim to have you moved over on the day you requested for your number to be switched over. When you submit a transfer request at the weekend or on a bank holiday it is processed the following working day and transferred the next working day. You will also see your plan summary for the last 3 months.